Delivery Confirmation / Shipping Policy
We thank you for your interest in Arson Machine Co.™ If you do not understand our policies, terms of service, or delivery confirmation / shipping policy, please contact us as soon as possible.
Shipping Policy
We will ship all of our products Primarily through USPS Priority. We will ship priority order of in stock products within 5 business days of receiving your order unless otherwise noted. Orders where Free shipping option is selected may take 3-5 more buisness days to process. You should receive your order for in stock products within a maximum of 14 business days of placing your order online. Backorders are subject to variable time frames. Contact us if you have a question regarding backorder timelines. If for some reason there is a delay on our end, we will contact you, the customer, to let you know the adjusted delivery time that you should expect. Due to export restrictions we do not offer international shipping at this time. We do not ship to freight forwarders or internationally.
Delivery & Access Policies
Upon registering for our services using our website, we will provide you with immediate access to our site. We will email you your login information and a confirmation number to the email address that you provide us. Please keep this information in a safe place. If you do not receive a confirmation email within 24 hrs of processing your order online please contact us immediately.
If for some reason there is a delay on our end in sending you your login ID and password, we will contact you as soon as possible.
We thank you for taking the time to review this important information.
Returns
If the need arises to return merchandise please contact us as soon as possible. All returns must be accompanied with an Return Merchandise Authorization number and must be in new, unused condition with all associated parts, hardware and packaging included. All returns that are not a result of shipping errors are subject to a 20% restocking fee. Returns sent with out an RMA clearly written on the outside of the box will be returned to sender. To get an RMA number please contact us at: info@arsonmachine.com.
Return Shipping Address:
Arson Machine Co.
4141 W McWilliams Rd
Spirit Lake ID 83869
Refunds
If the product that you receive was incorrectly shipped or defective, please contact us within 14 days of receiving your order. If incorrect items were shipped, they must be returned in as new condition, unused.
Contact us via email at: info@arsonmachine.com for more information. We will not accept exchange requests submitted after 14 days of receiving your product.